Shipment Policy

A. Seller is fully liable for delivery of the specified Product, whole and undamaged, to agreed specifications, to the correct address of the Buyer, until the time and place the Shipment is signed off on by the Buyer, and delivered safely at its designated destination. Seller is and remains responsible even if portions of the delivery of the Shipment are carried out by third party subcontractors or agents appointed by Seller.

1. To this extent, the facilitation services on the site or through the site are provided "as is", "as available" and “with due care”, and ClickCement hereby expressly disclaims any and all warranties, express or implied, including but not limited to, any warranties of condition, quality, durability, performance, accuracy, reliability, merchantability or fitness for a particular purpose. All such warranties, representations, conditions, and undertakings are hereby excluded under the Returns, Refunds & Replacement Policy mentioned elsewhere on the site.

2. The Seller shall, as far as maybe practicable, ensure prompt dispatch within the time frame of 4 Days prescribed by ClickCement in the Shipment Policy and comply with all other terms and conditions of this Policy. The Seller shall also be required to update the online Shipment details Form and keep the Buyer/Customer informed of the status of the Order placed by the Customer.

B. Delivery by the Seller

All transactions on ClickCement are on Delivered Basis to the Customer’s “Ship To”address, the ordered consignment shall be delivered directly by the Seller to the Customer’s desired address of delivery in the destination city using courier/trucking / private vehicle. The Seller shall uponreceipt of the information of payment of the“Advance Amount” from the Customershown on his Dashboard, immediately arrange to pack, insure, forward, transport and deliver the Product/s to the Customer’s designated address mentioned under “Ship To” column of the Proforma document, as early as possibleand in any event ensure that the Product is dispatched within the ClickCement prescribed Dispatch Time of 4 Days from date of Confirmed/Advance Paid Order.

1. Immediately upon dispatch of the Order, the Seller shall be required to provide online on the Shipment Details Form the E-way Bill number, Consignment number, Consignment Receipt number, details of Transporter/ Courier/shipment agency, Contact details of Transporter /Courier person-in-charge, etc. on the site. This is to be immediately followed by sending by courier the original copies of the GST Invoice, Packing List, Consignment/Transport Receipt and/or E-way Bill which have to be sent to the Billing address(“Bill To” details in the ProformaInvoice)of the Buyer/Customer to enable him to take delivery of Product from the transporter/courieragainst these Original documents of title. The Seller shall be required to ensure that the Buyer/Customer Order is packed in the manner specified by you in the Product Listing and sealed as per industry norms and standards for the Product.

2. The competitiveness of the Seller’s Final Offer to the Buyer shall be based on the numerical comparison of the Total Landed Order Value of the Order. Hence it is important that the logistics charges for delivery of the Product are properly negotiated by the Seller with a reputed All-India services carrier or courier on a long-term contract basis for overall competitiveness of the Final Offer.

3. In the event that, there is any delay in dispatching or delivering (as the case maybe) of the Order, for any reason, the Order is liable to stand cancelled (if shipment is not made in 4 Days from the date of Confirmed/Advance Paid Order) ClickCement will be immediately(or within 12 hrs of scheduled date), informed by the Seller through an e-mail to clickcement.app@gmail.com with reasons for the same, along with the next expected time of dispatch or delivery, so that the Customer may be appropriately informed. The Seller shall undertake to dispatch the Product immediately and in no event later than the period mentioned in such e-mail sent to ClickCement.

4. The Seller shall ensure that the Products dispatched are of the specifications ordered and there is no variation whatsoever in the specified quality and grade, order quantity and packaging standard. The necessary guarantee/warranty may also be needed to be provided by the Seller to the Customer. The Seller shall also be required to keep ClickCement updated of any circumstances or nature that shall impact or have an adverse effect on the delivery of the Product post shipment and in transit before it reaches the destination.

5. Every Online Transaction on ClickCement generates a unique automated Proforma Document with a unique Transaction ID which contains all Product, Price, Quantity, Tax, Freight, Delivery & Payment terms, Shipment & Payment status etc. related inputs of a combined Invoice, Transport Document and Payment Receipt. The Buyer/Customer also has access to this Document, The Seller shall use this Proforma Document for guidance on all transaction related activities including transaction related discussions and negotiations with the Buyer/Customer.

6. The Seller acknowledges that ClickCement plays merely the role of a facilitator and therefore, the Seller shall be solely responsible for any dispute that may be raised by the Customer relating to the goods, merchandise and services provided by the Seller. On written notification of any third party infringement, ClickCement reserves the right to immediately and without prior notice, remove any and all of the Seller’s Products from the Website.

C. Ownershipand Insurance of the Consignment

Since all transactions on ClickCement are on Delivered Basis to the Customer’s delivery address, Ownership and the Title to the goods of Product(s) purchased by the Customer will be transferred to the Customer only after successful delivery, until which ownership lies with the Seller. The Seller has to accordingly arrange for an appropriate and mandatory insurance covers viz. a comprehensive Marine transit insurance cover from the origin to destination for the consignment to insure against any loss or damage in transit. As an intermediary, ClickCement provides only a facility for carrying out and monitoring the safe business transaction online, facilitating only the flow of information about the physical transfer of goods between the Seller and Customer.

1. Returns, Refunds and Replacement are solely determined by the proprietary business terms and conditions of the Seller, and governed under the Indian Contract Act 1872 and the Indian Law pertaining to Tort & Negligence.

2. The Seller hereby accepts all the terms mentioned in Returns, Replacement&Cancellation Policy mentioned elsewhere on this site and shall accordingly agree to proactively engage in discussions and negotiations with his Buyer/Customer when the Buyer/Customer has grievances and complaints about the Seller’s Products and strive for amicable and speedy resolution of their complaints and all other outstanding matter in the manner indicated in the above Policy mentioned elsewhere on the site.

3. The warranty if applicable, in relation to the branded Products listed on the Website shall be provided by the manufacturer of such Products. However, such warranty shall not be available in case of unbranded Products. In case of branded Products ordered by the Customer, the Seller shall ensure that the he shall proactively communicate to the manufacturer and try to avail the best returns, refunds and replacement solution for the affected Buyer/Customer against any manufacturing defect or damage or any other damage.